Support
Contact us
Email us for order, shipping, or payment issues. Please do not ask for product restock dates or ETAs — availability is only shown on product pages.
Email support
lemon@arailpharma.siFor order issues, shipping problems, payments, and lab reports — not restock dates or product ETAs.
Response time
Within 24 hours
We reply on business days. Urgent shipping issues get priority.
Send us a message
Use the form below and we will reply to your email. Do not include card or bank details in your message.
FAQs
Common questions about shipping, ordering, lab reports, and payments.
Still need help?
For real order issues, email us and we'll reply within 24 hours. We cannot answer restock or product ETA requests.
Most orders ship within 1–5 business days. Domestic delivery is typically 2–5 business days after that.
Not by default. Tracking is available only by request, and only 10 days after your order has been marked completed and shipped.
Yes. Packages ship in plain, unmarked packaging with no product names or branding on the outside label.
Yes. Orders require a minimum of $300 before they can be placed. Your cart will show how much you still need to add.
Yes. Bitcoin and Lightning are available through BTCPay. Other coins (USDT, ETH, SOL, LTC, and more) are available through CryptAPI at checkout — pick the coin, then send the exact amount shown on the payment page.
Yes. Listed batches are independently analyzed by Janoshik. Lab reports are available on product pages and in our testing database.
Availability is shown on each product page. Out-of-stock items cannot be added to cart — please check back on the site later. We do not provide product restock dates or ETAs by email, so please do not message support asking when an item will return.
Injectable products use pharmaceutical-grade carrier oils selected for stability and injection comfort. See each product page for specifics.