Returns & Refunds
What to do if an order arrives damaged, incorrect or incomplete.
Damaged or incorrect items
If your order arrives damaged, or you received the wrong item, contact us within 7 days of delivery with your order number and photographs of the parcel and its contents. We will arrange a replacement or refund once we have reviewed the evidence.
Change of mind
Because of the nature of the products we supply, we cannot accept returns of opened, used or refrigerated items. Unopened goods in their original, undamaged packaging may be returned by prior arrangement.
TODO (store owner): confirm your exact change-of-mind window and any restocking terms.
Refunds
Approved refunds are issued to the original payment method. Cryptocurrency refunds are returned to the sending wallet address; network fees are not refundable.
How to start a return
Contact us with your order number and a description of the issue. Do not send anything back before we have confirmed the return with you.
TODO (store owner): review and expand this page with your own wording, and confirm the operational details (dispatch times, jurisdictions served, retention periods) before publishing. Nothing here is invented on your behalf.